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About Us

About Us


Jack-it's Company History

Jack-it Install, LLC. began in April of 1994 in West Valley City, Utah, with Todd Thatcher as the President. The primary function of the business at that time was to perform installations for products sold to customers purchased from 4x4 companies that didn't do their own install work. In April of 1995 Todd changed the company to an 'S' Corporation and the name to Jack-it, Inc. and Jack-it shifted from service only to also selling lift kits to our own customers.

 

In September of 1995, a mail-order company with the goal of selling complete suspension packages for all 4x4s was established. At this time in the industry, most lift kits being sold lacked many key items. So we created a data-base to organize complete Standard, Deluxe and Premium lift kit packages for all 4x4 vehicles. This way, customers across the country could buy a lift kit with confidence in knowing that the components they purchased would be exactly what they needed and that nothing would be lacking. We produced a catalog dedicated entirely to 4x4 suspension components and created a website to educate consumers and sell lift kit packages.

 

During the next few years, Jack-it grew by more than 100% annually. Soon, we expanded from a 4-bay garage with a small office to a 3,200 square-foot building with a showroom, offices, and warehouse. We still kept the 4-bay garage for installations. In August of 2001, the business's mail-order company and retail side were merged into one entity, Jack-it, Inc., to improve efficiency and better serve our customers. In January of 2003, Jack-it expanded to a larger building. This operated sales and warehousing out of a 5,000+ square foot building, with 7 bays and approximately 3,000 square feet of space to service our customers' needs.

 

Fast forward to 2022. We have moved to a much larger 60,000 sq ft facility to support our local customers and thriving e-commerce business. Conveniently located in Midvale, UT (646 West 9th Ave), just off 7200 S and I-15, this modern building houses our showroom, warehouse, service / install center, and offices. 


Jack-It's Company Commitment

Jack-it is committed to distinctive quality and unparalleled customer service in all aspects of our business. Our goals are accomplished by a commitment from every employee. Our values and beliefs require that we:

 

  • - Treat each employee with respect and give them an opportunity for input on how to continually improve our product offering and service goals.
  • - Foster an open door policy that encourages interaction, discussions, and ideas to improve the work environment, thus increasing our productivity.
  • - Deliver competitive, impeccable service to our customers and, where required, partner our customers with vendors who share our mission vision.
  • - Treat each customer's vehicle as our own. From recommendations of items, they should purchase until the job is completed and out the door.
  • - Make 'Do It Right The First Time' our commitment as a team and our only way of doing business. This commitment will assure continued growth and prosperity.